I bought an ROG Strix G513QR on March, 2021. I was in need of a new computer, and it’s the only model available with RTX30 at the time. BTW, the chassis design is so good that I fell in love with this pinky boy the first time I saw it.
But from the title I guess you know I’m not here to advertise ASUS. Problem began to show up after a certain BIOS update. It stutters every once in a while, no matter what I am doing. I’d say it’s super annoying but not yet impeding my normal use.
Later some more scary things happened. The day is May 30th, the defend meeting of my bachelor degree thesis was scheduled this day. I was just practicing the speech, feeling like I need to go to the toilet. When I got back I notice something was wrong, it’s running some sort of factory reset, and was on a count down. I tried to stop it but it’s too late.
That’s one hour before the meeting starts! I have a backup of my project (That driving simulator), but not the ppt file for the meeting. I start to ask everyone in the lab if they have one copy on their laptop, but no one has it, even the professor.
In desperation, I forced my laptop to reboot during the reset, even though this probably would break the whole thing entirely. Luckily it did not break, and my data was saved. In other words, this brave reset saved my bachelor degree.
A few days later a new BIOS dropped, the stuttering problem persists but it did not randomly black out and reset like it did before. It’s still kinda rage-inducing and ear-breaking, as the audio & video both crack heavily when the stuttering happens, so I decided to collect some data and go to ASUS personally to ask for some help.
As a computer science student, it’s my instinct to make sure everything is as logical as possible, so I basically tortured myself to find out what’s wrong. I controlled the variables, each day I unplug one thing to see if the stuttering still happens, and I have many things plugged – a monitor, a keyboard, a mouse, the power adapter and a internet cable. Yes, I used the laptop without a mouse for a period until the problem appears(it’s quite random), then plug back the mouse, disconnect the net cable, then repeat.
In June 3rd, My patience ran out before I can identify the problem. I’ve used the laptop without mouse for a day, then a day out of network, then a day without my beloved big monitor, but the problem was still there. I couldn’t stand this anymore.
Unsurprisingly, the ASUS engineer, who was very kind to offer his help to me, also couldn’t figure out my problem. We looked through those logs for an entire afternoon while running benchmarks to try to reproduce the issue without success. He then asked his boss, the boss gave my laptop a glance and immediately asked me to return home.
“This model has a BIOS problem that’s causing the issue, you need to wait for a hotfix.” He said.
“But it’s been a few days…”
“Just wait, it’s on the way. The patch note already mentions it.”
“Can I see the patch note?” I said with a little bit of distrust.
“No, ASUS personnel only,” He replied in a lazy voice and returned to his office, “If you find yourself experience this problem using BIOS 317, then it became less frequent in 319, then I assure you it will be fixed in next patch.”
Well, it’s as he said, I indeed find the problem happens less frequently using BIOS 319, that’s why the engineer and I failed to reproduce the problem! But given this situation, I had no choice but to return.
The next morning, today, the hotfix dropped and it finally fixed the problem. At this point I don’t even know what to say, maybe I’m a little bit upset, as I could have waited and save my taxi money to the place, but at least this bad boy returned to normal…
im still having the exact issue on my strix g513qr too thing is im on the latest bios 323. and i just got that laptop 2 weeks ago it’s been driving me crazy, fortunately it’s not giving me black screens like yours did. i wonder if the issue is gone for good for you, please share your current bios version i don’t mind downgrading the bios if it fixes the stutter.
It’s still having stuttering issues but less frequent. Black screen is gone though.
in my laptop it happens 6 time a day at the least & it drives me crazy every single time & me having ocd makes me even more annoyed when it happens, asus really needs to address this issue, this is the only thread online i could find talking about the g513qr stuttering, i was worried that it’s a hardware related issue but it seems like it’s a bios related thing hence why it decreased for you after updating but i guess asus are willingly ignoring it. was doubting if i should rma for a different unit but it’s too much effort & shipping would be expensive & i might end up with the same issue after. i guess im just hoping for a patch at this point.
Have you tried the newest AMD chipset drivers from MyASUS? After installing that the problem became less severe, at least in my case. (Currently I’m on BIOS 323 and Chipset 1.2.0.118)